Return and Refund policy

Return and Refund Policy

At Automicom, our primary goal is to provide you with high-quality food processing and packaging machines that meet your needs and expectations. However, we understand that there might be situations where you need to return a product. Please read our return and refund policy carefully to understand your rights and responsibilities.

1. Returns Eligibility:

You may be eligible to return a product under the following circumstances:

• The product received is damaged, defective, or not as described.
• You received the wrong product.

2. Timeframe for Returns:

You must initiate a return within [3] days from the date of delivery. Any requests received beyond this timeframe may not be eligible for a return.

3. Return Process:

To initiate a return, follow these steps:

• Contact our Customer Service team to inform them about your intention to return the product.
• Provide your order number, a description of the issue, and any supporting documentation (photos, videos, etc.).
• Our Customer Service team will guide you through the return process, providing you with a return authorization and instructions for sending the product back.

4. Return Shipping:

For eligible returns, Automicom will provide you with instructions on how to return the product. Depending on the situation, we may cover the return shipping costs or provide a prepaid shipping label. Please follow our instructions to ensure a smooth return process.

5. Inspection and Approval:

Once we receive the returned product, our team will inspect it to verify the condition and reason for return. If the return is approved, we will process the refund or replacement, as per your preference.

6. Refund Options:

For approved returns, you can choose between the following refund options:

• Full Refund: We will refund the full purchase amount, including any shipping charges, to your original payment method.
• Replacement: If you prefer, we can provide you with a replacement product of the same or similar specifications.

7. Refund Processing:

Refunds will be processed within [5] business days after the returned product has been received and inspected. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider’s policies.

8. Exclusions:

This return policy does not apply to customized orders or products that have been used, altered, or damaged due to misuse, neglect, or improper handling. It also does not apply to orders that fall outside the eligibility criteria mentioned above.

9. Changes to the Policy:

Automicom reserves the right to modify or update this return and refund policy without prior notice. Any changes will be communicated on our website.

10. Customer Support:

If you have any questions about our return and refund policy or need assistance with a return, please contact our Customer Service team

Exclusions for Return Policy

Our return policy is designed to provide you with the best possible experience when purchasing food processing and packaging machines from Automicom. However, there are certain situations and conditions where returns may not be applicable. Please review the following exclusions carefully:

1. Customized Orders:

Products that have been specifically customized or modified according to your unique requirements, specifications, or design preferences are not eligible for returns. Customized orders are final and cannot be returned or refunded unless they are damaged, defective.

2. Used or Altered Products:

Products that have been used, altered, or modified in any way after delivery are not eligible for return. This includes products that show signs of wear, damage, or tampering beyond what is considered normal handling for inspection purposes.

3. Damage Due to Misuse or Neglect:

Returns will not be accepted for products that have been damaged due to misuse, neglect, improper handling, or failure to follow the provided usage and maintenance instructions.

4. Missing Original Packaging and Accessories:

Products must be returned in their original packaging, including all original accessories, manuals, and components. Returns will not be accepted if any of these items are missing.

5. Non-Defective Returns for Reasons Beyond Our Control:

If you decide to return a product for reasons other than damage, defect, or misdescription, such as a change of preference, these returns may be subject to a restocking fee to cover administrative and processing costs.

6. Damage During Return Shipping:

We encourage you to carefully follow our return instructions to ensure the safe return of the product. If a returned product is damaged during return shipping due to inadequate packaging or improper handling, the return may not be eligible for a refund.

7. Products Outside Eligibility Window:

Returns must be initiated within [3] days from the date of delivery. Products returned after this timeframe may not be eligible for a refund or replacement.

8. Consumables and Perishable Items:

Items such as packaging materials, seals, and other consumables or perishable parts are not eligible for return unless they are found to be defective upon delivery.

Please note that these exclusions are in place to ensure fair and responsible handling of returns and refunds. If you have any questions or concerns about the eligibility of a return, please contact our Customer Service team.