Shipping and Delivery Policy

Regarding Shipping and Delivery Policy At Automicom, we are committed to delivering your orders quickly, safely, and efficiently, please read our policy carefully to understand how we handle your orders. 

1. Order Processing
2. Shipping Methods
3. Shipping Costs & Delivery Times
4. Tracking, Issues & Support
5. Contact or Inquiries

1. Order Processing Policy

• We begin processing all orders within 3 business days after we receive full payment. However, if you place an order on a weekend or public holiday, we will start processing it on the next working day.
• In addition, if your order includes customized, made-to-order, or pre-order items, it may take more time to prepare.Therefore, we will notify you of any delays and provide updated timelines.
• Ultimately, our goal is to keep you informed and ensure your order moves forward without unnecessary delays.

2. Shipping Methods Policy

• Firstly, shipping costs are calculated based on the weight, dimensions, and destination of the order. 
• Secondly, we will displayed Delivering charges (if applicable) or included in your quotation. 
• Finally, for international shipments, customs duties, taxes, and import fees may apply and are the responsibility of the buyer. 

3. Shipping Costs & Delivery Times Policy

• Singapore: Local deliveries within Singapore usually take between 2 to 5 business days.
• Southeast Asia: Orders shipped to Southeast Asia typically arrive within 5 to 10 business days.
• For other international destinations:  delivery may take anywhere from 7 to 20 business days, depending on the shipping method and destination.
• Please keep in mind that these delivery times are estimates and may change due to customs clearance, transport delays, or other unexpected issues.

4.Tracking, Issues & Support

• Order Tracking Policy
  • Once we shipped your order, you will immediately receive a tracking number via email.
  • After that, you can use this number to monitor the status of your shipment online.

• Shipping Restrictions Policy
  • Sometimes, certain large or heavy equipment may require special shipping arrangements. In that case, please contact our team for more information and assistance.

• Damaged or Lost Items Policy
  • Firstly, If your order arrives damaged or is lost during transit, please notify us within 3 business days of receiving your shipment.
  • Additionally, we will work with the shipping carrier to resolve the issue as quickly as possible.
  • To assist your claim, please ensure you keep all packaging materials and take photographs of the damage.

5.Contact or Inquires

For any shipping or delivery inquiries, please contact our team at:   

Email: inquiry@automicom.com 

Phone: (65) 66951891